A day around flooring product without self testing "Princess & the Pea" style would be an opportunity wasted, and so I did...
Talking carpet and warranties makes me think about what may be in your agreements and work proposals. For those who work in flooring in particular, you may want to think about what you offer warranty wise and also what is not covered (i.e. pet-related mischief and mishaps of various kinds). A painting company says its not responsible for paint and finish selections by the customer. Might a flooring installer want to exclude circumstances that may arise reasonably attributed to the customer's pets?
If a dog, for example, has experienced accidents or regularly mistakes carpet for the feeling of grass (you know what I mean), leading the backing of the carpet to deteriorate resulting in rippling, that's neither an installation issue nor something you want to spend time and money addressing.
With customer contracts, it's always a balance of having protective provisions but not appearing like you're disclaiming so much to not be trusted. While pet issues may be in the minority, these are the types of things we analyze and think through to craft short form contracts specific to your trade and business. While pet disclaimers may be overkill, contracts are not one-size-fits-all. Not every material, color, and style of flooring works in every space, and contracts are no different. If your current contract or proposal lacks trade-specific language, consider letting us improve it. Complete our Contact Form because All For Contractors is All For You!
