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  • Writer's pictureKristen Shields

Point to Ponder: Contractor v. Craftsman

"It takes more time to remove and replace a switch plate than to merely paint around it," said a client once upon a time.

Credentials are beyond a business license and insurance coverage. Credentials also mean knowledge and ability to do the job agreed upon and with that comes quality. It's always a weighing of interests and cycle of.... bid a job, work quickly, wrap work, get paid (hopefully), move to the next, bid another project, knock it out, etc. Working too slowly means less jobs performed overall, but working too quickly can lead to errors that are costly to fix. When time is money, it's tough to wear both the contractor and craftsman hats, but to keep the most dollars in your pocket, aim to be both.

It will set you apart from your competition and win points with your customers - they pick up on who's a craftsman versus in a speed race. In a world where customer reviews on Google, Facebook, or wherever else hugely impact your business, a few minutes here and there can make all the difference. Are you really losing anything given all that you're gaining? Aside from THAT Bad Apple Customer, a little customer TLC at times can even help you get paid or avoid what otherwise could become a dispute.

It reminds me of the classic story of the tortoise and the hare. The hare is very confident of winning, so it stops during the race and falls asleep. The tortoise continues to move very slowly but without stopping, and finally it wins the race. The moral lesson of the story is that you can be more successful by doing things slowly and steadily than by acting quickly and carelessly.

Are you the tortoise or hare? Contractor or craftsman? What about your crew? Points to ponder because All For Contractors is All For You!

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